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Timesavers, LLC · 4 months ago

Traveling Field Service Technician

Maple Grove, MN, US

Full-time

Onsite

Mid Level

$31/hr - $36/hr

3+ years exp

Timesavers, LLC is a leading manufacturer of wood and metal finishing equipment, seeking a Traveling Field Service Technician. The role involves installing, troubleshooting, and repairing machinery while providing excellent customer service and training on machine usage and maintenance.

Machinery ManufacturingManufacturingProduct DesignWood Processing

Responsibilities

Demonstrate a high level of professionalism, dedication, and passion for delivering excellent customer service

Communicate clearly, effectively, and professionally with customers, management, and colleagues

Install, troubleshoot, and repair machines being resourceful and using mechanical and analytical thinking to make manual diagnostics to identify and find solutions when standard procedures or tools aren’t available

Use electrical knowledge of high and low voltage

Provide on-site customer training on proper machine usage and maintenance

Accurately complete service reports detailing work performed, hours worked, travel time, expenses, and machine condition

Obtain customer signatures on completed reports and submit all documentation promptly upon job completion

Submit all service reports, timesheets and expense reports in a timely manner

Communicate daily with the Service Scheduler and/or Manager regarding work progress, schedule updates, and customer concerns

Respond proactively and independently to changes in schedule or customer needs

Perform other duties as assigned in a dynamic, fast-paced environment, with flexibility for schedule changes and occasional night and weekend work

Qualification

Machine mechanical experienceInstallationTroubleshootingElectrical knowledgeBlueprint readingTest equipment usageCustomer servicePC proficiencyCommunication skills