Apply on Employer Site

Rohde & Schwarz · 23 hours ago

Field Service Technician, ATC Program

United States

Full-time

Onsite

Mid Level

$33/hr - $48/hr

4+ years exp

Rohde & Schwarz is a global technology company providing extensive post-sales support and services for their Air Traffic Controller (ATC) products. They are seeking Field Service Technicians to support system installations at customer sites, ensuring high-quality service and customer satisfaction through on-site surveys, repairs, and maintenance.

Cyber SecurityManufacturingTest and Measurement

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct on-site or in-house site surveys, installation and repair of equipment/systems to ensure it meets Rohde & Schwarz’ high standards of performance

Diagnose equipment malfunctions, perform repairs and complete preventative maintenance

Provide remote support to customers and complete service tickets in the ticketing system

Available to support a 24x7 on-call schedule together with a team, and respond to on-demand travel for service actions

Understand complex system architecture and apply that to diagnostic process

Read and interpret blueprints, specifications, and electrical schematics to ensure proper installation

Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing

Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment

Ability to work independently on moderately complex projects

Effectively communicate with customers in a professional business environment

Qualification

Systems repairInstallationSite surveysElectrical schematicsIP NetworkingVOIP cablingMicrosoft OfficeCustomer communicationTeam collaboration

Required

4+ years of experience in systems repair, maintenance, and installation

Experience conducting site surveys

Hands-on experience with electrical, mechanical and construction related projects

Hands-on experience in cabling for VOIP and telecom-related installations and maintenance

Understanding of IP Networking and network configuration principles

Basic understanding of RF concepts and devices

Can effectively use standard professional software such as Microsoft Office products and ticketing systems

Ability to travel up to 95%, primarily domestic travel with occasional international travel, often on short notice

Willingness to work outside standard working hours, on holidays and weekends

Must be capable of lifting 75 pounds- including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials

Based within commute distance of a major US commercial service airport

US Person, capable of obtaining FAA security clearance and pass a government clearance background check