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UrgentVet · 3 months ago

Veterinary Technician Supervisor

Greenville, SC

Full-time

Onsite

Mid, Senior Level

2+ years exp

UrgentVet is a healthcare provider specializing in urgent care for pets, bridging the gap between general practice and emergency care. They are seeking a full-time Veterinary Technician Supervisor to lead a team, provide operational support, and ensure quality patient care in a fast-paced clinic environment.

Health CareHospitalPetVeterinary

Responsibilities

Perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts

Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability

Direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for patients

Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments

Support the Practice Manager in hospital labor management, including adjusting team schedules

Help to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment

Ensure effective communication between staff, clients, hospital leadership, and the Support Center

Assign cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations

Assist with client resolution decisions, invoice adjustments, and client experience exceptions

Train and mentor new paraprofessional staff

Address broken equipment issues and assist in inventory management

Perform other duties as assigned

Qualification

Veterinary technician certificationAnimal handling experienceClinical skillsMedical terminology trainingManagement experienceCustomer service experienceCommunication skillsOrganizational skillsTeam leadership

Required

Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment

Energetic people-and-pet person with excellent work ethic and social and organizational skills

Willing to work flexible hours including evenings, weekends, and holidays

Prior customer service experience

Prior experience working with animals in a hospital setting

Supporting the Practice Manager in hospital labor management, including adjusting team schedules

Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment

Ensuring effective communication between staff, clients, hospital leadership, and the Support Center

Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations

Assisting with client resolution decisions, invoice adjustments, and client experience exceptions

Training and mentoring new paraprofessional staff

Addressing broken equipment issues and assist in inventory management

Performing other duties as assigned

Must be able to lift 40 lbs

Two years of experience in healthcare, veterinary profession, or service-type industry required

Medical background with medical terminology training required

Animal handling experience including patient restraint, sample collection, and monitoring

Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation