Apply on Employer Site

Stretch Zone · 5 months ago

IT MSP Technician III

Frisco, TX 75034

Full-time

Onsite

Mid Level

$60K/yr - $80K/yr

3+ years exp

Stretch Zone is focused on providing exceptional IT support and solutions. The IT Technician III role is responsible for ensuring system operation and functionality, responding to support requests, and providing pre-sales and post-sales support in collaboration with the sales team.

FitnessHealth CareWellness

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues

Provisioning and system setup for new hires

Prioritize incidents and service requests according to defined processes to meet defined SLAs

Use remote tools and diagnostic utilities to aid in resolving support requests

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined

Installing and configuring hardware and software components throughout various network infrastructure devices

Install antivirus software and ensure virus definitions are up to date

On-Prem and Cloud Server design, setup and administration

Network and network infrastructure design, setup and administration

Perform preventative maintenance, including checking and updating/cleaning of workstations, printers, and peripherals

Establishing good relationships with all departments and colleagues

Ensuring company safety and security standards are met

Qualification

Network administrationServer administrationCloud systemsMicrosoft ServerLinuxAzureMac OSCustomer serviceMulti-taskingProblem solvingOrganizational skills