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Prince George's Community College · 3 months ago

Information Center Technician

Largo, MD

Full-time

Hybrid

Mid Level

$37K/yr - $41K/yr

3+ years exp

Prince George's Community College is seeking an Information Center Technician to serve as the initial point of contact for prospective students, current students, and visitors. The role involves providing exemplary customer service, assisting with online registration, and supporting other college departments to enhance enrollment and retention efforts.

E-LearningEducationHigher Education

No H1B

U.S. Citizen Only

Responsibilities

Serves as the initial point of contact for students who utilize the telephone or internet for general information about the college

Provides support for students attempting to use the college’s online registration system, owl link, owl mail by helping them understand the online process and by researching obstacles encountered by the students in their efforts to enroll at a distance

Answers questions and provides pertinent information to prospective and current students, parents and others making inquiries and makes appropriate referrals to other college departments and offices

Provides exemplary customer service by maintaining a broad knowledge base of the college and its offerings in order to deal effectively with a diverse student body and college community

Projects a positive image of the college in general and of the Student Services cluster

Assists prospective and current students with form completion, scheduling and other tasks related to completion of the enrollment process

Supports other college departments as necessary with activities designed to increase college enrollment and retention

Maintains computer proficiency in a networked PC environment in order to assist with the support of web-based registration services to credit and non-credit students

Explains procedures to students requesting any of the related services provided by the office—transcripts, enrollment verification, demographic updates—and processes appropriate paperwork to accomplish these tasks

Works collaboratively with other offices, such as Advising and Student Accounting, to assist in the resolution of student problems and to expedite the enrollment process whenever possible

Assists with the office’s documentation of activities by generating reports and data in a systematic way as requested on a weekly, monthly, and annual timeline

Performs other related duties as assigned

Qualification

Customer relations skillsMicrosoft Office SuiteData entry skillsRecord keepingTeamworkCommunication skillsWork under pressure

Required

High School diploma, GED, or equivalent required

Three years of related experience or required course work/certification and or specialized skills/training

Experience working in a call center or a high-volume customer service company, business, or higher education institution preferred

Ability to communicate effectively in spoken and written standard English

Must be able to work a flexible work schedule. Flexible work schedule includes evening and weekends

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls

Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a personal computer, calculator, copier, and fax machine

A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview