Airport Technical Support Technician (On-Call) jobs in United States
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ServiceTec ยท 3 months ago

Airport Technical Support Technician (On-Call)

positionChicago, Illinois, United States
timeFull-time
remoteOnsite
seniorityEntry Level
money$21/hr - $25/hr
date2+ years exp

ServiceTec, the leading independent provider of managed IT services to the aviation industry, is hiring an on-call Airport Technical Support Technician at Chicago O'Hare International Airport. The role involves providing on-site support for automated Self-Serve Bag Drop machines, including physical maintenance and basic mechanical troubleshooting, as well as performing preventative maintenance visits.

Information ServicesInformation Technology

Responsibilities

Provide on-site support for automated Self-Serve Bag Drop machines
Perform physical maintenance and basic mechanical troubleshooting using hand tools
Respond to incidents as they arise
Perform bi-weekly preventative maintenance visits (2-3 hours/visit) to inspect and service the machines
Complete a checklist report after each maintenance visit

Qualification

Computer hardware knowledgeWindows-based platformsIT hardware/software diagnosticsDesktop/laptop/tablet repairCustomer service skillsInterpersonal communicationAttention to detailSelf-motivated

Required

Minimum knowledge of computer hardware and Windows-based platforms
Possesses some knowledge of and diagnostic abilities with IT hardware and software
Hardware Configuration: Familiar with desktop/laptop/tablet configuration and repair
Ability to independently analyze and solve routine computer related problems
Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as manuals, wiring diagrams, product documentation and related materials
Ability to complete maintenance and incident checklist and written reports (format already established) and submit to key customer stakeholders after each site visit
Very flexible with your time and ability to respond to incidents quickly
Demonstrated interpersonal and communication skills
Ability to prioritize and execute tasks on time
Self-motivated and self-directed
Able to lift up to 50lbs if required
Keen attention to detail
Strong customer service orientation
Friendly, trustworthy, and personable
Valid driver's license

Preferred

High School Diploma and/or two (2) years of relevant experience
Competent in using computers and some computer hardware repair
Competent in hands-on mechanical repair
Documented experience in superior customer service delivery
Personable and able to work independently
Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
Strong interpersonal, written and oral communication skills

Benefits

Training will be provided
Airport parking fees are reimbursed

Company

ServiceTec

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ServiceTec is the largest and most highly respected independent provider of Managed IT Services to airports and airlines.
dateFounded in 1989
location
Reston, Virginia, USA
people-size51-200 employees
web-link
https://servicetec.com/

Funding

Current Stage
Growth Stage

Leadership Team

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David Ison
Board Advisor
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Company data provided by crunchbase