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BradyPLUS · 1 day ago

Field Service Technician II- Packaging

Glenview, IL

Full-time

Onsite

Mid, Senior Level

$55K/yr - $75K/yr

5+ years exp

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice, and Industrial Packaging. They are seeking a Field Service Technician II to test, diagnose, maintain, and repair packaging machinery, requiring a strong background in electrical and mechanical maintenance.

Packaging ServicesProfessional ServicesService Industry

Responsibilities

Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment

Conduct installation, maintenance, and repair work and run/lead Installation Crews

Ability to read and interpret technical manuals and blueprints

Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence

Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support

Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities

Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly

Properly document, label, and return all defective parts resulting from the repair

Comply with all safety policies, practices, and procedures always

Work as a member of the local and national teams to provide efficient service to all accounts

Supervise and train junior maintenance staff

Experience in repair or packaging field products required – Firm understanding of Case Erectors, Stretch, and Shrink film equipment

Perform film audits and be able to identify film issues and resolutions

Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training

Must be self-motivated with the ability to lead a team and or work & think well independently

Complete and pass all factory certification courses as the Field Service Training Program dictates

Excellent written and oral skills required for service call reporting

Strong service time management skills preferred

Basic PLC skills – can write simple logic, interface with equipment and can make simple program changes. Has successfully attended formal PLC training

Must be proficient in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM

Must maintain up-to-date driver’s License, registration, insurance, and good driving record

Must be able to drive a forklift

Must be able to use a smartphone and any related applications required for the job or timekeeping

Supply and maintain your own tools and test equipment with the appropriate calibration ensuring all tools and car stock parts are kept safe and secure

The ability to lift and carry a toolbox that can weigh up to 50 lbs

Qualification

PLC programmingElectrical maintenanceMechanical maintenanceCustomer servicePackaging equipment knowledgeTechnical documentationForklift operationSmartphone proficiencyTool maintenanceTime managementTeam leadershipCommunication skills

Required

Knowledge required to test, diagnose, maintain, and repair packaging machinery

Knowledge of various trades and ability to perform a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment

Exposure to most Manufacturers Secondary packaging equipment

PLC communications and program modification capabilities