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Walgreens · 2 months ago

Certified Senior Pharmacy Technician

Memphis, TN

Full-time

Onsite

Mid, Senior Level

$18.75/hr - $24.50/hr

1+ years exp

Walgreens is a leading pharmacy chain, and they are seeking a Certified Senior Pharmacy Technician to enhance customer experience and assist in pharmacy operations. The role involves engaging with customers, managing pharmacy tasks under supervision, and ensuring compliance with company policies and procedures.

Consumer GoodsHealth CarePharmaceuticalRetail

H1B Sponsor Likely

Responsibilities

Engages customers and patients by greeting them and offering assistance with products and services

Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Develops strong relationships with most valuable customers

Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy

Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions

Assists pharmacists in scheduling and maintaining work flow

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities

Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required

Takes customer to OTC aisle when possible to assist in locating products

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager

Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals

Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs

Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor

May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers

Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities

Supports execution of Pickup program

Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance

Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Qualification

PTCBExCPT certificationPharmacy operations experienceBasic math skillsPC skillsCustomer service skillsInterpersonal skillsCommunication skillsTeamwork skillsAttention to detail

Required

PTCB or ExCPT certification (except in Puerto Rico)

One year of work experience as a pharmacy technician in a retail or hospital setting

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evening and weekend hours

Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)

Preferred

Prefer to have prior work experience with Walgreens

Prefer basic math skills (counting, measuring and weighing medications)

Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)

Prefer the knowledge of store inventory control

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees

https://www.walgreens.com

H1B Sponsorship

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2022 (1)