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QTS Data Centers · 1 month ago

Critical Operations Technician I

Irving, TX

Full-time

Onsite

Entry Level

2+ years exp

QTS Data Centers is a leading company in the data center industry, dedicated to delivering services thoughtfully and intentionally. They are seeking a Critical Operations Technician I to maintain mechanical, electrical, HVAC, and IT equipment, ensuring optimal performance and assisting customers on the Data Center floor.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment

Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment

Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures

Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work

Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts

Responds as required to building emergencies and customer requests

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials

Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software

Qualification

Electrical maintenanceMechanical maintenanceHVAC systemsIT hardwareFacilities maintenanceMicrosoft Office SuiteCustomer servicePreventative maintenanceTechnical training