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Badger Meter · 4 hours ago

Technical Support Specialist

Melbourne, FL

Full-time

Hybrid

Entry Level

1+ years exp

Badger Meter is a leading global water technology company focused on innovation and sustainability. They are seeking a Technical Support Specialist to provide remote assistance for specialized equipment, leveraging expertise in RF communications, electrical systems, and network technologies while ensuring high levels of customer satisfaction.

ManufacturingProduct DesignWater

Responsibilities

Provide remote technical support for RF communication systems, electrical controls, and networked devices

Troubleshoot hardware and software issues using diagnostic tools and lab simulations

Interface with customers to resolve technical problems, ensuring high levels of satisfaction

Document support cases, resolutions, and system configurations in internal databases

Collaborate with engineering and development teams to escalate and resolve complex issues

Test and validate software updates and system configurations in a controlled lab environment

Maintain cybersecurity protocols and ensure secure handling of customer data

Participate in on-call rotations and provide occasional onsite support within the southeastern U.S. (primarily Florida)

Qualification

RF communicationsElectrical controlsNetwork technologiesDiagnostic softwareCybersecurity best practicesPLC control systemsCommunication skillsAttention to detailTeam collaboration