MacAllister Machinery Co., Inc. ยท 1 day ago
Technician - Heavy Equipment Field
Fort Wayne, IN
Full-time
Onsite
Mid Level
3+ years expMacAllister Machinery is a company that provides top-quality service and repair for equipment. They are currently seeking a motivated and skilled Heavy Equipment Field Technician responsible for troubleshooting and repairing equipment in the field while maintaining customer satisfaction and adhering to safety protocols.
Manufacturing
Responsibilities
Follows strict safety protocols; using proper PPE as required
Troubleshoot, diagnose, and repair equipment in the field
Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, tracking parts charged, and parts returned
Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible
Maintains company issued equipment and tools, keeping them in good working order
Adheres to all safety rules and maintains good housekeeping (5S) in the work area
Keeps customers updated on status of jobs and at the end of a repair. He/she would also advise customers of any issues or stopping points that may cause a delay
Must carry a company cell phone and be available 24/7
Qualification
Required
Knowledge, skills, and abilities typically acquired through a high school education or equivalent
Technical background provided through a vocational school with studies in diesel equipment repair
3 to 5 years of mechanical experience with equipment, preferably with Caterpillar
Strong working knowledge of hydraulics, power train and electrical systems
Solid understanding of work area metrics and takes responsibility for improving metrics and results
Understands the value of 6 Sigma in the workplace and contributes when asked
Applies initiative, demonstrating a 'self-starting' ability to daily work and proactively making improvements to the work process
Exhibits good problem solving and troubleshooting skills; can identify problems, solicit other's opinions, and offer valid solutions
Interprets and applies policies, procedures, and guidelines
Responds to customer requests with a sense of urgency, treating customers as his/her highest priority
Takes personal responsibility with customers, keeping commitments and following through on requests
Has solid understanding of how his/her individual actions impact the company's bottom line
Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers
CDL required
Benefits
Positive and Inclusive Environment
Supportive Team
Access to Resources and Training
Competitive Compensation
Professional Development
Stability
Company
MacAllister Machinery Co., Inc.
MacAllister Machinery Co. Inc. is a Caterpillar dealership supply and repair a wide range of high quality new, used, and rebuilt equipment.
1001-5000 employees
H1B Sponsorship
MacAllister Machinery Co., Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Angela Knowlton
Chief Accounting Officer and Treasurer
Heather Boyer
Human Resources Business Partner
Company data provided by crunchbase