Legal Management Group ยท 1 day ago
Chief Operating Officer
Los Angeles, CA
Full-time
Onsite
Director/Executive
$200K/yr - $220K/yr
7+ years expLegal Management Group is seeking a high-performing Chief Operating Officer with deep operational experience in a personal injury law firm. The COO will act as the second-in-command to the CEO, overseeing daily operations across multiple departments and driving the firm's aggressive growth goals.
Law Practice
Hiring Manager
Maria Theresa Parilla
Responsibilities
Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience
Ensure KPI tracking, data visibility, and accountability in each department
Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite)
Optimize workflow automation and collaboration between Intake, CM, and Medical teams
Hire, onboard, and coach department leads and hold them to performance-based metrics
Establish structured onboarding, cross-training, and succession planning systems
Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined
Manage investigation resources, vendor contracts, and vendor KPI evaluation
Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making
Present weekly scorecards across departments and identify areas of underperformance
Qualification
Required
7+ years as COO or Director of Operations in a personal injury law firm
Deep knowledge of intakes, CM, litigation, medical records, investigations
Experience with KPIs, process mapping, automation tools
Prior ownership of law firm P&L, budgeting, and staffing plans
Skilled in medical negotiations, lien reductions, and cost control
High emotional intelligence with zero micromanagement needed
Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)
Preferred
Filevine, Lead Docket, RingCentral, CallRail
Google Workspace, Asana, Zapier, Looker Studio
BambooHR, TestGorilla, TalentLMS
Company
Legal Management Group
At Legal Management Group (LMG), we redefine the paradigm of legal management.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase