Caesars Entertainment · 3 months ago
Ticket Writer - Silver Legacy (Reno)
United States
Full-time
Remote
Entry Level
$13/hr - $13/hr
1+ years expCaesars Entertainment is a leading company in the gaming and hospitality industry, and they are seeking a Sportsbook Ticket Writer to provide exceptional customer service in their retail sportsbook operations. The role involves assisting customers with sports betting options, ensuring compliance with gaming regulations, and maintaining a welcoming environment for all patrons.
Food and Beverage
Responsibilities
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
Qualification
Required
High School diploma or equivalent
Must be 21 years of age or older
Must obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Effective communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Ability to motivate, lead, and mentor staff members
Self-starter attitude who shows initiative
Preferred
Prior work experience in a sports book is highly preferred
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase