Lloyd Industries Inc. ยท 2 months ago
Customer Service Support Specialist
St. Charles, MO
Full-time
Onsite
New Grad, Entry LevelLloyd Industries, Inc. is a professional, customer-centric company focused on providing measurement and test equipment for biomedical technical services. The Service Support Representative will provide exceptional customer support by responding to inquiries, resolving issues, and coordinating with internal teams to ensure smooth service delivery.
Electrical & Electronic Manufacturing
Responsibilities
Responds to customer inquiries about status and questions on service items in a prompt and courteous manner
Prepares service repair quotes, including initial contact and follow-up
Communicates with vendors for service parts and repair
Processes and handles equipment for internal transfer or shipping/ receiving from vendors
Physical processing of equipment to shipping, service or other internal departments
Maintains customer accessories while equipment is being processed
Maintains quality records for standards
Enter customer information, PO and Status Updates or changes
Updates database with status changes and customer information
Enters Purchase orders for service and parts
Qualification
Required
High School Diploma
Excellent customer service skills
Excellent written and verbal communication skills
Experience in a related service field
Knowledge of Microsoft Office
Ability to work independently and take initiative
Ability to utilize multiple monitors and work within multiple programs at once
Manage time wisely and meet deadlines
Quality minded with attention to detail
Regular attendance and daily punctuality are critical in performing the job
Excellent teamwork skills
Benefits
Medical Insurance with Health Reimbursement Account
401(k) and Profit Sharing
Dental and Vision Insurance
Flexible Spending Account
Paid Time Off
Company Paid
Life Insurance
Short-term disability
Long-term disability
Tuition Reimbursement
Company
Lloyd Industries Inc.
We are a family-owned electronic controller, test equipment manufacturer that takes pride in our company, our employees, our products, our customer service and our quality.
Founded in 1988St. Charles, Missouri, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase