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Brown University · 4 days ago

Director of Residential Operations

Providence, RI

Full-time

Hybrid

Director/Executive

7+ years exp

Brown University’s Office of Residential Life is dedicated to providing a holistic residential experience for students. They are seeking an experienced practitioner to lead the Residential Operations unit, overseeing undergraduate residential facilities and processes that support on-campus students.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Lead the Residential Operations unit overseeing undergraduate residential facilities and processes

Plan, manage, and oversee Brown University’s undergraduate residential facilities and relevant processes and technologies

Oversee planning and implementation of critical communications, processes, and contracts that shape the student experience including housing selection and room assignment processes, occupancy projections and planning, billing, and coordination with internal and external partners regarding renovations, short- and long-range renewal and replacement projects, and capital planning

Supervise Associate Director of Residential Operations and the Assistant Director of Residential Facilities and Operations; indirectly supervise ten additional staff supporting facilities and operations, housing assignments, and 24/7 Key Office operations

Collaborate with other Campus Life and University departments to develop and implement policies, communications, and processes within a student development framework, and support emergency response for issues impacting residential students’ safety, security, and wellbeing

Work closely with fellow members of the Residential Life Leadership Team and other Campus Life partners to deliver processes, communications, and a residential experience that is aligned with Brown’s Liberal Learning Goals for its Open Curriculum

Build and lead a dynamic and engaged professional team whose practice is inclusive, effective, efficient, forward-thinking, and supportive of students and colleagues

Contribute to the implementation of the University’s after-hours on-call system and collaborate with a wide range of colleagues to respond to student emergencies

Qualification

Residential facilities managementOccupancy managementBudget managementMicrosoft ExcelStarRezJudgmentDiversityInclusion supportInterpersonal skillsCommunication skillsOrganizational skillsTeam collaborationStrategic thinking

Required

Masters degree required. Degree in student affairs, college counseling, college student personnel, business administration, or equivalent preferred

A minimum of seven years of experience leading a residential facilities and operations unit/team, preferably in a higher education setting. Experience providing leadership within a complex educational operation is preferred

Equivalent combination of relevant education and experience may be considered in lieu of required education and experience

Demonstrated success with occupancy management and forecasting, including the ability to present information to various campus partners, informed by goals for the student experience and financial considerations

Evidence of creative strategic thinking and proven ability to work in a dynamic environment, to facilitate organizational change, adjust priorities, collaborate with partners, and improve organizational performance

Advanced proficiency, knowledge of, and experience with Microsoft Excel and other data processing software, such Google Sheets

Proficiency and experience with StarRez and/or other information management systems such as Salesforce, Maxient, and Touchnet

Demonstrated success in personnel and fiscal management, including the ability to manage a departmental budget and to hire, supervise, and retain outstanding talent

Exceptional interpersonal and communication skills with the ability to exercise a high degree of judgment, diplomacy and discretion

Possesses a willingness and ability to support a diverse and inclusive campus community

Demonstrated experience developing systems and structures that center justice and equity

Strong candidates are those with excellent organizational, interpersonal and communication skills; good judgment; ability to interact with diverse constituencies; and can work effectively individually and as a team member

Company

Brown University

Glassdoor4.4

Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.

Founded in 1764

Providence, Rhode Island, USA

1001-5000 employees