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Agilix Solutions · 6 hours ago

Systems Administrator

St Louis, MO

Full-time

Onsite

Senior Level

5+ years exp

Agilix Solutions is seeking a talented and experienced Systems Administrator to join their diverse and growing team. The role involves responding to technical issues, maintaining IT systems, and managing smaller IT projects to ensure a secure and efficient company environment.

CommercialIndustrial

Responsibilities

Respond to help desk ticket requests when users are having technical issues with their own PCs or IT supported systems, applications, servers, etc

Maintain daily performance of computer systems, servers, backups, printers, network, and any other IT equipment

Install, modify, and repair computer hardware, peripherals, and software

Analyze and troubleshoot programs, applications, and tools to resolve problems as they arise

Follow up as directed with staff and clients to ensure issue has been resolved

Assist as directed with the implementation and coordination of new IT processes and procedures

Continuously update and audit assets, computers, and end user accounts to ensure accurate and secure company environment

Identify and respond to security incidents or concerns using approved tools and methods

Ability to sparingly work outside normal business hours (nights and/or weekends) based on project, maintenance, or emergency needs

Ability to manage smaller IT projects and report status to supervisor on a consistent basis

Qualification

Microsoft 365Windows PCServer OSVMwareIT Helpdesk experienceAsset managementCustomer serviceProblem solvingCommunication skillsTime managementTeamwork

Required

5 plus years of experience in an IT Helpdesk or similar supportive role (will consider work experience coupled with education.)

Experience in conducting inventory and tracking of hardware for asset management

Detail oriented with dedication to customer service and teamwork, strong technology skills, organizational skills, communication skills (written and verbal), problem solving skills, and time management skills

Strong customer service skills, with ability to find ways to understand user issues and their root cause, while finding ways to enable the user to learn how to fix the problem proactively on their own in the future if possible

Ability to document 100% of issues in ticketing software for department tracking and service log for manager to review on consistent basis

Skilled in Microsoft 365 and associated administration tools, Windows PC and server OS, and VMware

Ability to quickly learn additional systems and administration tools unique to Agilix

Ability to sparingly work outside normal business hours (nights and/or weekends) based on project, maintenance, or emergency needs

Ability to manage smaller IT projects and report status to supervisor on a consistent basis