Decagon · 2 weeks ago
Senior Technical Writer
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $240K/yrDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The role of Senior Technical Writer involves creating precise and accessible documentation for various users, collaborating closely with multiple teams to enhance the platform's usability.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)
Translate complex technical concepts into clear, accurate, and approachable content
Ship docs in step with product releases, partnering closely with Product and Engineering
Design and evolve the documentation experience — structure, navigation, and discoverability
Establish content standards and proactively identify gaps to improve overall clarity and usability
Qualification
Required
Exceptional written and verbal communication — clarity is your craft
Experience writing technical documentation for APIs, SDKs, or developer platforms
Comfortable with technical workflows (Markdown, Git, GitHub)
Able to partner with engineers and understand code when needed (Python, TypeScript a plus)
Strong editorial judgment — adaptable tone and structure based on audience
Track record of documentation that drives adoption and reduces confusion
Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)
Translate complex technical concepts into clear, accurate, and approachable content
Ship docs in step with product releases, partnering closely with Product and Engineering
Design and evolve the documentation experience — structure, navigation, and discoverability
Establish content standards and proactively identify gaps to improve overall clarity and usability
Preferred
Experience at a fast-moving startup or early-stage product environment
Background in computer science, engineering, or a related field
Contributions to open-source tooling, developer education, or public technical blogs/tutorials
Familiarity with AI concepts, LLMs, or agent-based platforms
Experience creating multimedia content (videos, quickstarts, tutorials)
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
Founded in 2023
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase