BlackHawk Industrial · 2 months ago
Customer Service Representative - Spot Buys
Peoria, IL, Peoria, IL, US
Full-time
Onsite
Entry Level
$25/hr - $27/hr
1+ years expBlackHawk Industrial is a company that provides high-quality industrial products and equipment. The Customer Service Representative is responsible for managing customer accounts, communicating with suppliers and Account Managers, and ensuring quality customer service.
IndustrialManufacturingSupply Chain Management
Responsibilities
Personally exhibits, recruits and coach's associate’s consistent with Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and promptly to all customers and Account Manager incoming communications
Analyze and assess customer needs completely and accurately with efficiency
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase materials to fill customer orders
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue
Develop a detailed working knowledge of Blackhawk policies, procedures and practices
Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems
Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems
Perform other duties as assigned
Perform work in accordance with ISO processes and procedures
Qualification
Required
Excellent written and verbal communications skills utilizing phone, email and instant message
Excellent critical thinking skills to analyze and solve problems
Diligent and detail oriented
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and/customer service
High school diploma or equivalent required
Experience with Microsoft office suite required
Preferred
Minimum of 1 year's previous experience in customer service or inside sales
Experience in cutting tools, abrasives and MRO areas
Benefits
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement – after 1 year of employment
Company
BlackHawk Industrial
BlackHawk Industrial truly believes in the power of the deep personal relationship between the local distributor and the customers Service
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$96M2018-09-17Acquired
2015-01-20Debt Financing· $96M
Leadership Team
Tonya Pivarnik, CPA
Chief Operating Officer
Recent News
Company data provided by crunchbase