GLIDEsf · 3 months ago
Shift Lead - TAY Health and Wellness Center
San Francisco
Full-time
Onsite
Mid, Senior Level
3+ years expGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices and transforming lives. The TAY Health and Wellness Center is seeking a Shift Lead to provide leadership and direction for operations while ensuring safety and facilitating respite services for TAY clients. This role includes managing daily activities, overseeing staff, and maintaining clear communication to support the center's mission.
Child CareCommunitiesNon ProfitSocial Media
Responsibilities
Prepare work schedules for shift(s) (e.g. position charts, duty checklists, etc.) and manage changing needs and conditions (e.g. staffing shortages, ad hoc events/activities, emergencies, etc.) against those shift schedules
Manage daily activities directly related to providing safety support and security services for the TAY HWC at 888 Post St. (interior of building and perimeter of campus) and any special events taking place at the site
Lead operations staff to assist with special events, including set up, staffing, break down, and clean up
Lead operations staff to facilitate access to 24/7 respite and essential services at the site including regular programming for showers, restrooms, lockers, clothing closet, pet relief, food and beverage, lounge access, etc
Manage inventory and observation of 24/7 respites and essential services and work with Program Manager to maintain high quality standard of care (e.g. shower system, shower supplies, locker functionality, small appliance replacement) including receiving client feedback on requests for new resources, services, and/or essential needs
Respond to conflict, alarms, disturbances, emergencies, and disasters. Call police/fire departments in cases of emergencies. Supervise staff on scene during incidents and ensure proper safety protocols are adhered to
Investigate and document incidents involving clients, staff, and other emergencies and provide accurate and timely updates to management and/or Return to Care for review and response
Participate in Return to Care meetings as needed and/or directed by Program Manager to collaborate on safety incidents and mitigation strategies and client care coordination
Document and communicate daily shift and regularly weekly important occurrences and observations that impact staff morale, departmental operations, and safety operations to management
Keep staff on shift apprised of critical information that impacts staff’s ability to make decisions about their roles, duties, and client access through consistent and clear communication
Model and coach staff on professional conduct to support ongoing staff development and to maintain departmental integrity
Participate in regular training and development opportunities (e.g., CPI, CPR/First Aid, etc.) to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement
Model and coach staff on conflict management, de-escalation, and inclusive and compassionate approach to client service and engagement to maintain community trust
Keep apprised of current GLIDE program service offerings and schedules and community resources to coach and support staff on providing accurate information to community seeking help and support
Inform Management of personnel issues that may impact the morale, professionalism, and abilities of the staff to achieve the Department and Agency’s mission and goals as a collective unit
Work cooperatively with other department’s management and staff to problem solve. Provide Safety expertise and professional assessment of further interventions. Shift Leads must be able to collaborate departmentally and inter-departmentally on project-based assignments
Qualification
Preferred
3+ years' experience leading staff/volunteers in a similar setting providing services to high-need individuals or equivalent combination of education and experience preferred
Must have or complete CPR and First Aid Training, Mental Health First Aide, Crisis Prevention Certification, and Overdose Prevention within 3 months of hire
Excellent interpersonal and teamwork skills are essential and knowledge of de-escalation techniques
Experience with managing crowds, lines, and/or access to critical resources with populations that may be experiencing high levels of stress and trauma
Ability to communicate with and interact with emergency personnel (e.g. ambulance, police, firefighters, etc.) during emergencies
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety and security operations for the protection of people and property
Excellent organization and planning abilities. Ability to multi-task within specific timelines
Ability to respond to high intensity situations, deescalate interactions and work within a complex and demanding environment in the Tenderloin neighborhood; ability to apply community-based principles to working with persons experiencing homelessness, substance use and mental health issues
Company
GLIDEsf
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$26M2018-05-30Series Unknown· $26M
Leadership Team
Malcolm Walter
Interim CEO
Angelo Turner
Chief Development Officer
Recent News
2024-02-05
2023-10-24
Company data provided by crunchbase