CACI bv · 3 months ago
ITSM Power BI Developer
Oklahoma City, OK
Full-time
Onsite
Senior Level, Lead/Staff
$68K/yr - $142K/yr
10+ years expCACI is seeking an experienced ITSM Power BI Developer to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The role involves transforming complex ServiceNow and ITSM data into actionable visual intelligence through sophisticated dashboard development, enabling data-driven decision-making to optimize service delivery and operational performance.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for transforming ServiceNow and ITSM data into actionable business intelligence using Power BI
Designs data models, writes DAX formulas, and creates interactive dashboards visualizing key service metrics and KPIs
Extracts and transforms data, implements automated refreshes, and maintains governance standards
Design and develop interactive Power BI dashboards that visualize key ITSM metrics and KPIs from ServiceNow or other source data
Create complex data models and write DAX formulas to transform raw data into meaningful business intelligence
Implement automated data extraction, transformation, and refresh processes to ensure timely reporting
Collaborate across groups to understand reporting requirements and translate them into effective visualizations
Maintain governance standards for BI assets while ensuring data accuracy, security, and proper access controls
Troubleshoot data connectivity issues and optimize dashboard performance for enterprise-scale implementation
Document data models, dashboards, and processes to facilitate knowledge sharing and solution continuity
Implement row-level security and establish proper data hierarchies to ensure appropriate information access across organizational roles
Qualification
Required
Ability to obtain/maintain DoD Secret Clearance
10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)
5+ years of experience developing Power BI reports, dashboards, and data models
2+ years working with ServiceNow data structures and ITSM processes
Proficiency with tools such as Power Query (M language), DAX, and SQL for transforming and shaping API-delivered data
Hands-on experience creating and consuming REST APIs or OData endpoints to connect Power BI with external data sources
Experience implementing data refresh mechanisms and gateway configurations
Preferred
An active DoD Secret or higher clearance
Experience supporting DoD or Department of the Air Force user environments
Familiarity with authentication methods used for API access (OAuth 2.0, API keys, Azure AD tokens, etc.)
ITIL v4 Foundation certification (or higher)
DoD 8570/8140 baseline certifications (e.g., Security+ CE, CASP+, CISSP, etc.)
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase