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United Site Services · 7 hours ago

Analyst Ops Excellence

Dallas, TX

Full-time

Hybrid

Mid Level

$65K/yr - $75K/yr

3+ years exp

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. The Analyst, Operations Excellence is a critical team member responsible for supporting the Director of Operations Excellence in developing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to enhance operational strategy and performance across field service operations.

Building MaterialConstructionIndustrialMachinery ManufacturingRentalSustainabilityWaste Management

Responsibilities

Travels up to 25%, one week a month. Must be located within one hour from an airport

Partners with the Director of Operational Excellence to define, standardize, and document field SOPs aligned with enterprise goals

Translates strategic priorities into measurable KPIs across Technician, Branch, Market, and Region levels

Develops and maintains process documentation and reference materials to support standard adoption and sustainment

Owns and maintains recurring Sigma dashboards and ad hoc reports, ensuring data accuracy and usability

Monitors KPI performance, including route sequence adherence, OT%, stem time, gate check outcomes, and eDVIR completion rates

Contributes to the development of region and branch-level scorecards and performance review materials

Conducts root cause analysis on lagging performance metrics and identify improvement opportunities

Provides benchmarking, insights, and support for branch-level deep dives and operational action plans

Collaborates with cross-functional partners (Operations, Safety, Fleet, Procurement, HR) to ensure and improve data integrity

Develops and delivers communications, training materials, and tools to support metric and SOP adoption

Owns and continuously updates GM and OM playbooks with new tools, SOPs, and metrics

Participates in site visits, operational interventions, and regional operations calls to ensure field relevance and impact

Supports pilot testing and structured rollouts of new operational initiatives across the network

Performs other duties as assigned

Qualification

KPI developmentOperational dashboardsData analysisExcel proficiencyTableau proficiencyContinuous improvement mindsetField operations metricsCross-functional collaborationWritten communicationVerbal communication

Required

4 Year / Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field or equivalent combination of education and experience

3 years in Operational Excellence, Field Operations, or Business Analytics roles

Demonstrated experience developing KPIs and operational dashboards that drive field performance and accountability

Strong analytical background with the ability to translate data into actionable insights and operational decisions

Hands-on experience with field operations metrics, including route sequence compliance, safety/driver behavior scores, overtime trends, and technician productivity

Proficiency in Excel, Sigma, Tableau, or similar analytics and data visualization tools required

Proven ability to work cross-functionally in matrixed environments to influence change and standardization

Exceptional written and verbal communication skills, with the ability to present findings to frontline teams and senior leadership alike

Ability to thrive in a fast-paced environment with evolving priorities and a continuous improvement mindset