Apply on Employer Site

CACI International Inc · 2 months ago

ITSM Power BI Developer

Oklahoma City, OK

Full-time

Onsite

Senior Level, Lead/Staff

$68K/yr - $142K/yr

10+ years exp

CACI International Inc is seeking an experienced Enterprise ITSM Power BI Developer to support the Department of the Air Force. The role involves transforming complex ServiceNow and IT Service Management data into actionable visual intelligence through sophisticated dashboard development, enabling data-driven decision-making to optimize service delivery and operational performance.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for transforming ServiceNow and ITSM data into actionable business intelligence using Power BI

Designs data models, writes DAX formulas, and creates interactive dashboards visualizing key service metrics and KPIs

Extracts and transforms data, implements automated refreshes, and maintains governance standards

Requires deep knowledge of ServiceNow structure and ITSM processes and tools to represent critical metrics accurately

Design and develop interactive Power BI dashboards that visualize key ITSM metrics and KPIs from ServiceNow or other source data

Create complex data models and write DAX formulas to transform raw data into meaningful business intelligence

Implement automated data extraction, transformation, and refresh processes to ensure timely reporting

Collaborate across groups to understand reporting requirements and translate them into effective visualizations

Maintain governance standards for BI assets while ensuring data accuracy, security, and proper access controls

Troubleshoot data connectivity issues and optimize dashboard performance for enterprise-scale implementation

Document data models, dashboards, and processes to facilitate knowledge sharing and solution continuity

Implement row-level security and establish proper data hierarchies to ensure appropriate information access across organizational roles

Qualification

Power BIServiceNowDAXSQLPower QueryREST APIsITIL v4 FoundationDoD 8570/8140 certifications

Required

Ability to obtain/maintain DoD Secret Clearance

10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

5+ years of experience developing Power BI reports, dashboards, and data models

2+ years working with ServiceNow data structures and ITSM processes

Proficiency with tools such as Power Query (M language), DAX, and SQL for transforming and shaping API-delivered data

Hands-on experience creating and consuming REST APIs or OData endpoints to connect Power BI with external data sources

Experience implementing data refresh mechanisms and gateway configurations

Preferred

An active DoD Secret or higher clearance

Experience supporting DoD or Department of the Air Force user environments

Familiarity with authentication methods used for API access (OAuth 2.0, API keys, Azure AD tokens, etc.)

ITIL v4 Foundation certification (or higher)

DoD 8570/8140 baseline certifications (e.g., Security+ CE, CASP+, CISSP, etc.)

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees