Burke & Herbert Bank · 4 months ago
Senior Collateral & Insurance Processor
Moorefield, WV, US
Full-time
Onsite
Mid, Senior Level
3+ years expBurke & Herbert Bank is seeking a Senior Collateral & Insurance Processor responsible for the accurate and compliant tracking of collateral documentation and insurance for the Bank’s loan portfolio. This role involves complex processing tasks, mentoring junior staff, and improving internal controls related to collateral perfection and insurance compliance.
Financial Services
Responsibilities
Perform complex collateral processing tasks, including the intake, review, and validation of loan collateral documents such as Deeds of Trust, Final Title Insurance Policies, Title Opinions, UCC filings, and vehicle titles
Conduct thorough reviews of insurance policies (hazard, flood, auto/equipment) to ensure appropriate coverage, naming conventions, and compliance with Bank policy and regulatory requirements
Manage updates and exception tracking in the Bank’s core system (Silverlake) and document imaging system (Synergy) with a high degree of accuracy
Lead weekly insurance reporting reviews and assist with resolving exceptions and discrepancies in a timely manner
Serve as a point of contact for escalated inquiries from borrowers, lenders, and insurance agents
Monitor and initiate UCC continuations and terminations, ensuring filings are properly perfected and up to date across multiple states and jurisdictions
Process collateral releases, including UCCs, vehicle titles, and mortgage releases, following loan payoffs and according to regulatory guidelines
Review force-placed insurance situations, recommend placement when required, and work closely with the third-party provider to manage communications and exceptions
Support departmental process improvement efforts, including updating standard operating procedures (SOPs), recommending system enhancements, and assisting with compliance audits
Provide informal guidance and training to junior processors as needed
Other duties as assigned
Qualification
Required
High school diploma or equivalent
3+ years of experience in collateral documentation, loan operations, or insurance tracking within a banking environment
Experience with real estate-related documents, vehicle titles, and regulatory insurance requirements
Excellent organizational skills and attention to detail
Strong critical thinking and problem-solving abilities, especially when resolving complex insurance or collateral discrepancies
Effective written and verbal communication skills, including professional phone and email etiquette
Working knowledge of loan documentation and lien perfection requirements
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with banking systems such as Silverlake, Synergy, and third-party insurance platforms
Ability to work independently and prioritize multiple tasks in a deadline-driven environment
Preferred
associate or bachelor's degree
Experience with property and casualty insurance, lien perfection, and UCC filings across multiple states
Company
Burke & Herbert Bank
Burke & Herbert Bank provides banking services for personal, business, and wealth management needs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Boyle
President and CEO
Jennifer Schmidt
Executive Vice President & Chief Risk Officer
Recent News
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2025-12-18
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2025-10-31
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