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South Central Los Angeles Regional Center · 2 months ago

Program Manager, Quality Assurance

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$68K/yr - $100K/yr

5+ years exp

South Central Los Angeles Regional Center is seeking a Program Manager for Quality Assurance. The program manager will coordinate the agency’s quality assurance function and supervise the activities of quality assurance specialists, ensuring compliance with regulations and overseeing various monitoring duties.

Health DiagnosticsNon ProfitTraining

Comp. & Benefits

Responsibilities

Supervises, evaluates performance, and coordinates the activities of the quality assurance specialists and the HCBS evaluator

Assigns facility and program monitoring duties

Coordinates the activities of staff in conducting complaint and abuse investigations

Ensures special incident reports follow-up timelines are maintained by reviewing all SIRs, assigning QA staff follow-up duties, and monitoring compliance timelines

Acts as the State Council for Developmental Disabilities Life Quality Assessment Liaison

Chairs corrective action plan meetings and participates in vendor appeal hearings when necessary

Participates in joint CCL/RC meetings, quarterly Southern California Regional Center Quality Improvement group meetings, as well as other interagency collaborative activities

Acts as Back-up Residential Services Orientation Facilitator

Participates in developing and implementing agency administrative policies

Trains existing and new employees in the areas of agency policies, department procedures and agency or government regulations

Represents the agency at community functions

Assists in the identification of vendors and appropriate providers of service

Prepares and/or supervises the preparation of statistical narrative reports

Directly supervises regional center employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Quality Assurance ManagementDevelopmental Disabilities ExperienceStatistical ReportingBilingual (Spanish)Cultural SensitivityProblem Solving

Required

Master's degree (M. A.) or equivalent; three years related experience and/or training; or equivalent combination of education and experience

A Bachelor's degree (BA/BS) and five years' experience within the developmental disabilities service system (with at least 2 years in a management position) will also be considered

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to write speeches and articles for publication that conform to prescribed style and format

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to define problems and solve problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Must demonstrate cultural sensitivity and awareness to diverse groups

Must be able to handle confidential information and adhere to Welfare and Institution (W and I) codes

California Driver License