Trumark Homes · 3 months ago
Customer Care Representative
San Luis Obispo, CA, US
Full-time
Onsite
New Grad, Entry Level
$75K/yr - $95K/yrTrumark Homes is a leading real estate development company dedicated to creating inspiring living environments. They are seeking a Customer Care Representative to interface with various departments and homeowners, performing quality control, completing warranty service work, and maintaining excellent homeowner relations.
Real Estate
Responsibilities
Conducts internal pre-walk and sign-off, utilizing department’s PW templates and RTS protocols
Provides construction with clear, written communication of punch items needing corrected
Maintain great rapport with construction personnel who are responsible for completing punch items
Conducts walk-through and sign-off appointments in accordance with department’s standardized processes, and forms
Educates buyers on the design and performance of energy efficient equipment and systems
Maintains familiarity with Trumark’s Limited Warranty Policy, as well as SB-800 statutes of limitations
Services homeowner service requests coming into department via phone calls, emails, voicemails, or Zendesk accounts
Utilizes Newstar to generate work orders to trades for warrantable items with a targeted homeowner sign-off within (7) days
Action days – manage multiple trades on homes with complex service requirements
Conducts year-end walks to assess items qualifying for warrantable service work
Continuous Improvement – back feeds recurring deficiencies with design or product to Customers Service Manager
Supports continuous education of homeowners on warranty, functionality, fit and finish, and design of utilities and their performance
Water intrusion site inspections – works within department protocols to conduct field assessment of water damage, and identify the source of the leak
Water damage remediation – supports trade efforts of to remediate and in house management of build-back phase
Eliant surveys – provides and manages customer service work to completion in a manner that commands '10' ratings
Schedule and supervise subcontractor repairs in homes after delivery to homeowner
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days
Maintain excellent homeowner relations, provide homeowner knowledgeable, timely and professional service
Evaluate subcontractor and product performance
Keep accurate service request logs and documentation of all work performed
Qualification
Required
Has a High School Diploma or GED minimum
Has fundamental working knowledge of residential assembly/construction
Is familiar with product quality and workmanship standards to which houses are built
Able or capable of learning to work with customer service ticketing software
Must have a background in Warranty, or similar
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Must have a valid, unrestricted Motor Vehicle License
Excellent communication, verbal, and written skills
Strong organizational and interpersonal skills
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Benefits
Exceptional Medical Benefits (100% Employee + 60% Dependent)
Monthly wellness stipend
401k with company matching, we are helping you plan for future retirement
Company
Trumark Homes
Our mission is to enhance and inspire the lives of people by creating inspiring living environments.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase