ConServe · 3 months ago
Commercial Debt Counselor/Collector 2443
Fairport, NY, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrConServe is a leading provider of accounts receivable management and collection services, specializing in customized solutions for various sectors. The Commercial Debt Counselor/Collector role involves managing and collecting on delinquent business accounts using a consultative approach to ensure client satisfaction and resolve financial obligations effectively.
Financial Services
No H1B
U.S. Citizen Only
Responsibilities
Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment
Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers or businesses
Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Qualification
Required
High School Diploma or GED
The ability to work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST
Once you move into the department (after you receive clearance), you must have the ability to work five 8-hour shifts, Monday through Friday starting between 8:00 am EST and 9:00 am EST
Fluent in conversational English and ability to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
No conflicts of interest with ConServe or our Clients
Occasionally lift and/or move up to 25 pounds
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
Preferred
Associates or Bachelor's Degree preferred
Business to business experience (i.e. commercial real estate, insurance sales, etc.) or prior recent debt collection experience preferred
Benefits
Performance-based monthly bonus opportunity
Award-winning benefits packages
Flexible schedules
Growth opportunities
Company
ConServe
ConServe providing accounts receivable management services for colleges and universities.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Klein
CFO
Janice Correa
Sr. HR Business Partner
Company data provided by crunchbase