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Xometry · 6 hours ago

Technical Account Manager

Austin, TX

Full-time

Onsite

Senior Level

7+ years exp

Xometry is a dynamic company connecting innovative ideas with manufacturing capabilities. They are seeking Mechanical Engineers to serve as Technical Account Managers, acting as trusted advisors and technical experts for enterprise accounts while ensuring customer satisfaction and driving account growth.

3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware

Responsibilities

Become a trusted advisor and technical expert for assigned enterprise accounts

Weekly onsite visits at customer and partner locations, building relationships and understanding their needs

Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform

Proactively identify and address potential manufacturing challenges

Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network

Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications

Manage projects to successful completion, overseeing production, and ensuring on-time delivery

Handle critical communications, order changes, and escalations related to customer orders

Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Partner with Enterprise Sales Executives to drive account growth and retention

Identify opportunities for expanding Xometry's services within existing accounts

Provide technical expertise and support during the sales process

Gather customer insights and feedback to inform sales strategies

Qualification

Mechanical EngineeringManufacturing ProcessesDesign for ManufacturingCNC MachiningSolidworksAerospace Industry ExperienceCRM SystemsGoogle SuiteMicrosoft Office SuiteProject ManagementCommunication Skills

Required

Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required

7+ years of experience in manufacturing, product development, and project management

Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications

Excellent communication, interpersonal, and problem-solving skills

Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips