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PeoplesBank · 4 months ago

Banking Center Assistant Manager - Amherst, MA

Holyoke, MA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $68K/yr

1+ years exp

PeoplesBank is the largest mutually chartered bank in Western Mass and Northern Connecticut, known for its commitment to green values and community engagement. The Banking Center Assistant Manager will lead a team, ensuring smooth operations and exceptional customer service while fostering professional growth and community involvement.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Train, coach, and develop your team to reach their full potential

Deliver exceptional customer service with a focus on building strong relationships and expanding our market share

Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards

Train your team on sales and service skills to achieve banking center goals

Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities

Other duties as assigned

Qualification

Customer ServiceBanking OperationsLeadershipNMLS RegistrationMS OfficeMath SkillsProfessionalismCommunication Skills

Required

Bachelor's Degree from a four-year college or university OR one to two years related experience and / or training; or equivalent combination of education and experience

Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined

Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules

Knowledge of MS Office, including Word, Excel

Ability to use basic computer skills to enter / retrieve data

Excellent verbal and written communication skills

Excellent math and accounting skills

Excellent personal and professional leadership skills

Understanding of banking regulatory matters and procedures for proper operation

Ability to perform various banking procedures and operations

Ability to remain professional and composed under pressure