Spitzer Lighting · 1 day ago
Inside Sales Representative
Newark, DE
Full-time
Onsite
Entry, Mid Level
$19/hr - $21/hr
2+ years expSpitzer Lighting is a company that focuses on providing exceptional customer service in the lighting industry. The Inside Sales Representative will be responsible for managing customer inquiries, processing orders, and collaborating with various departments to ensure smooth operations.
ArchitectureCommercialLightingManufacturing
Responsibilities
Answer customers’ questions about the prices, availability, emphasize product features referring to product literature, provide positive courteous customer service to the customer. Sells additional products by recognizing up-selling opportunities and explaining new features
Enter quotes and qualified orders into the system to assure accuracy and efficiency
Collaborate with colleagues to exchange information, such as information on selling tactics and marketing information, give feedback to marketing team to make necessary update on marketing materials
Build detailed sales reports
Follow up with rep agencies with a “thank email/letter” after each visit that the outside sales director attended. Collaborate with the sales director on when to send samples out upon their confirmation of a welcome letter sent to our customers
Obtain resale certificate on initial account set-up with Spitzer. The inside sales will work to gather resale certificates that are not currently on hand to maintain the rep's account
COI - certificate of insurance, obtain from rep group for distributor
Distributor agreement and contracts obtained after initial sign-up
Collaboration : Collaborate with other departments such as sales, logistics, and accounting to ensure smooth order processing and fulfillment
Customer Service : Provide excellent customer service by promptly responding to customer inquiries, resolving order discrepancies, and addressing issues related to delivery timelines and backorders
Follow up on samples that have been sent out to reps and inquire if the products met their expectations. Take note of if there is a problem with the fixtures
Follow up on quotes, check in with rep on if they will be moving forward with ordering, and check in on the status of the quote
Order Accuracy : Verify order details, including pricing, rep commissions, quantities, and delivery schedules, to ensure all information is accurate and meets customer expectations
Qualification
Required
2-3+ years of inside sales or customer service experience in architectural lighting, electrical, or specification-based industries
Strong written and verbal communication; professional and confident phone presence
Experience of working directly with rep agencies and outside sales teams
Ability to learn complex product lines and design applications quickly
Familiar with ERP/CRM systems (NetSuite, Salesforce, or similar) and Microsoft Office Suite
Preferred
Knowledge of lighting design concepts and architectural specifications preferred
Company
Spitzer Lighting
Spitzer Lighting manufactures commercial and architectural lighting solutions, offering a diverse range of indoor and outdoor luminaires.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase