Superior Environmental Solutions, LLC · 5 months ago
Strategic Account Manager
West Chester, OH, US
Full-time
Onsite
Mid LevelSuperior Environmental Solutions (SES) is a leading provider of industrial and environmental services throughout the Midwest. The Strategic Account Manager is responsible for selling industrial cleaning services and managing the execution of jobs sold while ensuring customer satisfaction and compliance with safety standards.
CRMInformation Technology
Responsibilities
Actively seek new business opportunities and establish strong relationships with customers
Identify customer needs and offer solutions emphasizing safety, quality, and efficiency
Collaborate with Branch Operations to maintain a robust pipeline of potential projects and customers
Participate in customer meetings and contribute to the setup of new customers in the system
Provide cost estimates and assist in developing pricing strategies for potential projects
Ensure excellent customer satisfaction by addressing complaints or service issues quickly and effectively
Oversee the successful execution of industrial cleaning services, ensuring jobs are delivered safely, on time, and within budget
Manage the job execution in the field, leading the team in ensuring compliance with safety standards and customer expectations
Ensure all job-related data is accurately entered into the CRM for proper billing and documentation
Regularly communicate with the Branch Manager and operations team regarding the status of ongoing and upcoming projects
Act as a safety champion, driving a zero-accident culture by correcting unsafe behaviors and promoting safety initiatives
Ensure compliance with all company policies, including safety procedures and best practices
Support staff development by promoting automated equipment and techniques that drive safety and operational efficiency
Work closely with Branch Operations to resolve service-related issues and ensure all resources are available to meet customer needs
Collaborate with the operations team to meet budgetary goals while maintaining customer satisfaction and job efficiency
Assist in evaluating Field Service staff by providing input on performance and helping to identify areas for development and improvement
Support special projects and emergency response operations as needed
Maintain and develop the company's image and reputation with customers and vendors
Update skills and knowledge to meet the evolving needs of the business
Perform other duties as assigned to ensure the successful operation of the branch
Qualification
Required
Strong sales and customer relationship-building skills
Proven experience in project management, particularly in managing projects from sales through completion
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
High level of professionalism, ethics, and customer-focused attitude
Ability to manage multiple priorities and work under tight deadlines
Leadership skills to motivate and guide teams in the field
Comfortable working in various conditions, including outdoors, confined spaces, or elevated environments
Ability to lift up to 50 pounds and perform field-related physical tasks
Ability to pass a pre-employment physical, background check, and drug screening
Company
Superior Environmental Solutions, LLC
Superior Environmental Solutions, LLC (SES) is an industrial cleaning service company founded in response to the growing need for a superior and cost effective service provider.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-08-02Acquired
Leadership Team
Dean Wallace
Former CEO and Co-Founder of Superior Environmental Solutions.
John Stevens
Chief Executive Officer
Recent News
Company data provided by crunchbase