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Donor Network West · 2 months ago

Family Resource Coordinator

San Francisco Bay Area

Full-time

Onsite

Entry, Mid Level

$39.67/hr - $44.08/hr

2+ years exp

Donor Network West is dedicated to saving and healing lives through organ and tissue donation. The Family Resource Coordinator I plays a crucial role in facilitating donation discussions and the authorization process, working closely with donor families and medical professionals to ensure compassionate and effective communication during a critical time.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Works with DNWest’s staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA)guidelines

Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation

Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest’s staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donation

Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest’s staff

Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedure

Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest’s policy and procedure and obtains follow-up information if required

Visually assesses donors, interpret charts, document information, and communicate findings

Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course

Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary

Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving families

Provides excellent customer service to internal and external partners

Collaborates with hospital staff to provide bereavement support as applicable

Collaborates with hospital staff to obtain administrative authorization when appropriate

Provides education to hospital staff regarding authorization, family care process, and donation process

Responsibilities may be affected by increased donor activity. Performs other duties as assigned

Must completing onboarding process and be a FRC I for a minimum of 12 months before applying for advancement

Builds positive, professional relationships with all DNWest’s teams while maintaining and promoting the DNWest’s culture

Represents organ and tissue donation equally

Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals, and donor families

Manages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all times

Ability to productively work independently and as a team participant. Accountable to the team and works with the team to meet DNWest’s strategic goals

Presents feedback effectively, maintaining positive relationships, and utilizing customer service skills

Maintains personal/professional balance; works toward resiliency

Maintains authorization rate within acceptable best practice expectations

Secures and maintains positive hospital leadership, physician, nurse and ancillary care staff relationships

Able to share action plans with DNWest and hospital teams

Maintains a supportive onsite presence as appropriate

Provides conflict resolution

Utilizes critical thinking skills in the moment to achieve the desired end result

Visually assesses donors, interpret charts, document information and communicates findings

Communicates and collaborates with the attending physician and other members of the healthcare team to establish rapport, provide education on the benefits of donation, and ensure a collaborative planned approach for the donation discussion and authorization process

Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during and after death declaration

Provides donation discussion core elements, effectively advocates for donation, and accurately completes authorization documentation

Utilizes the Dual Advocacy fundamentals

Accesses all pertinent donor registries and assesses for a Document of Gift

Able to complete all required documentation and authorization forms

Effectively guides and documents the Donor Risk Assessment Interview

Assists with the bereavement support, answers questions, and provide care to both donor and non-donor families as applicable

Completes calls during the donation process (daily update call, post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate

Qualification

MedicalLegal principlesConflict management skillsInterpersonal skillsBilingual in SpanishOrganizational skillsCompassionateCrisis interventionWritten communicationVerbal communicationTeam player

Required

Possess knowledge of medical and legal principles of authorization, donor evaluation, and management

Has ability to communicate and present information effectively and concisely within a team environment

Has ability to work productively both independently, and as a team participant with accountability to all other team members

Proactive team player who must uphold the core values of the organization which include passion, integrity, and teamwork

Has strong conflict management skills as well as excellent written, and verbal communications skills

Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionals

Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives

Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times

This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans

Thrives in a fast-paced dynamic environment and adjusts to new priorities as required

A degree in biological sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent Organ Procurement Organization (OPO) experience