Avenu Insights & Analytics ยท 5 months ago
Compliance Officer (On-Site)
Birmingham, AL
Full-time
Onsite
Mid Level
3+ years expAvenu Insights & Analytics is a company with extensive public sector expertise, seeking a Compliance Officer to deliver exceptional customer service and manage delinquent accounts. The role involves processing payments accurately, responding to taxpayer correspondence, and maintaining client satisfaction through effective communication and teamwork.
AnalyticsConsultingGovernmentGovTech
Responsibilities
Deliver high-quality service and support to taxpayers and clients
Understand and treat every transaction as having monetary value to both the client and the organization
Respond to taxpayer correspondence promptly and maintain detailed documentation and notes
Research and send invoices in a timely manner
Investigate delinquent accounts, apply assessments, and refer cases to collections as needed
Maintain a positive attitude and contribute to a collaborative team environment
Handle a high volume of outbound calls professionally and efficiently
Communicate directly with clients regarding overdue accounts
Process payments, accept phone payments, document collections activity, and identify alternative revenue opportunities
Perform other duties as assigned by supervisors on a daily or weekly basis
Qualification
Required
Minimum of 2 years in an office environment with significant phone-based communication (inbound/outbound)
At least 3 years of experience in customer service
Minimum of 2 years of experience in collections
Strong data entry skills, including 10-key proficiency
Proficient in Microsoft Word, Excel, and Outlook
Knowledge of Alabama Sales and Use Tax is required
Excellent interpersonal and communication skills
Ability to proofread and edit written correspondence
Capable of reading and interpreting operational documents and procedure manuals
Can draft standard correspondence with minimal supervision
Ability to perform basic calculations using calculators or spreadsheet software
Strong problem-solving skills and the ability to follow written and verbal instructions
Capable of analyzing data, identifying issues, and implementing effective solutions
Able to handle routine problems independently with guidance when needed
Regularly required to sit, use hands for computer/data entry, and reach for materials
Occasionally required to lift up to 10 pounds
May need to move between workstations or departments
Must have visual acuity sufficient to read from a computer screen and printed documents
Office environment with moderate noise levels from computers, printers, phones, and other equipment
May share workspaces with colleagues
Occasional overtime or weekend work may be necessary
Benefits
Competitive benefits and compensation package
Company
Avenu Insights & Analytics
Avenu Insights & Analytics is the provider of revenue enhancement, technology, and consulting services for government agencies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-10-02Acquired
2017-01-01Private Equity
Leadership Team
Paul Colangelo
CEO
Greg Graham
Chief Technology Officer & EVP of Product
Recent News
Government Technology US
2025-10-31
peprofessional.com
2025-08-21
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