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Freedom Mortgage · 1 day ago

Junior Mortgage Advisor

United States

Full-time

Onsite

New Grad, Entry Level

$34K/yr - $40K/yr

Freedom Mortgage is a company focused on providing exceptional customer service in the mortgage industry. The Junior Mortgage Advisor will undergo training to acquire the SAFE MLO license while assisting customers with mortgage inquiries and loan applications, ensuring a high level of customer satisfaction.

Financial ServicesInsuranceMortgage

Hiring Manager

Matthew Barnes

Responsibilities

Successful completion of all assigned Jr. Mortgage Advisor training activities

Successfully pass Secure and Fair Enforcement (SAFE) for Mortgage Licensing Examination once hired

Providing accurate information to Freedom customers about their mortgage loans by retrieving loan information from various systems

Able to clearly and concisely explain potential solutions and options available to customers

Responding promptly and accurately to customer’s questions about their mortgage loan

Responsible for understanding all regulatory requirements to be able to explain the requirements to the customer in a courteous and patient manner

Maintaining confidentiality of customer’s nonpublic personal information. Computer proficiency is essential

Representing the company in a professional and enthusiastic manner by providing a world class level of customer service. Ensure each call is handled with compassion and a resolution is reached the first time

Responsible for both inbound and outbound calls from existing borrowers in the Servicing Customer Care department and respond to their requests within established timelines to maintain service level expectations and deliver quality service

Builds customer relationships by actively listening and resolving issues quickly, efficiently and accurately

Providing written and verbal responses to customer inquiries as needed

Utilizing and relying on Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date policy information to customers and internal business partners

Responsible for escalating matters in accordance with company policy

Comply with all company policies and procedures

Maintain regular and punctual attendance and adhere to shift requirements

Performs other related duties as assigned