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Goodwill Industries of Greater New York and Northern New Jersey · 2 weeks ago

Contract Trainer (Quality Assurance Specialist)

Jamaica, NY

Contract

Onsite

Mid, Senior Level

$44K/yr - $49K/yr

5+ years exp

Goodwill Industries of Greater New York and Northern New Jersey is dedicated to empowering communities through work and sustainable fashion. The Contract Trainer/QA Specialist will lead quality assurance initiatives, develop training programs, and ensure compliance with standards and regulations.

EducationNon ProfitProfessional Services

Responsibilities

Develop trainings /curricula; and work with all team members to train them in policies and standard operating procedures to ensure contract compliance

With oversight from Director of PACE and in partnership with Compliance Officer, develop standard operating procedures for the PACE program

Work with data analytics, IT, and finance teams to develop regular reports that inform leadership and that ensure quality assurance and contract compliance

Monitor program compliance with internal policies and external regulations (e.g., government contracts, grant requirements)

Conduct audits and case reviews to assess service quality, documentation accuracy, and adherence to protocols

Develop and update QA tools like checklists, dashboards, and reporting templates

Analyze data and trends to identify gaps, risks, and opportunities for improvement

Support continuous quality improvement (CQI) initiatives by recommending and tracking corrective actions

Collaborate with team members to implement QA findings and improve service delivery

Stay current on best practices, accreditation standards, and relevant laws or policies

Qualification

Training developmentQuality assuranceData analysisMicrosoft ExcelPresentation skillsRecord-keepingInterpersonal skillsProblem-solving

Required

BA/BS degree or 5 years of related experience in HRA areas

Must be proficient in training policies and procedures

Must be a highly motivated professional with effective presentation skills and experience in facilitating and training others

Must be proficient in Microsoft Excel

Flexible and able to respond to the changing needs of the contract

Proven ability to work with diverse populations

Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution

Highly effective problem-solving and follow up skills

Ability to focus deadlines and details

Excellent networking skills

Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality