BXP, Inc. · 2 weeks ago
Senior Service Desk Analyst
Greater Boston
Full-time
Onsite
Senior Level
$83K/yr - $134K/yr
5+ years expBXP, Inc. is seeking a Senior Service Desk Analyst to oversee and support IT services for end-users. The role involves managing technologies, processes, and controls to maintain security and standards of IT services while serving as a technical resource for various teams.
Real Estate
Responsibilities
Respond in person/remotely; escalate across regions; support OS/apps (Windows 11, M365, Azure VD, Adobe); maintain AD accounts; Intune proficiency
Support the use of operating systems and desktop software applications. Maintain and enforce software policies and standards
Deploy and support hardware including desktops/laptops, printers, mobile devices, phones, and conference room technologies. Maintain and enforce hardware policies and standards
Provision and manage access through Active Directory and Security Manager. Maintain and enforce directory policies and standards
Deploy and support corporate applications, systems, and services
Serve as the point of technical escalation on issues and their resolution for other team members, Infrastructure Services and Application & Data Services
Support Windows Group Policies, AD OUs, Intune profiles; maintain/enforce security policies; patching via SCCM/Intune; maintain inventory
Manage packages and the deployment platform for all desktop software
Manage the patch and compliance process for all desktop software. Partner with IS Security team on reporting, analysis and ongoing improvements
Manage process, service, and technology improvement initiatives and assume ownership of ServiceNow automations/workflows
Partner with Infrastructure Services and Application & Data Services on upgrades, deployments, and implementations. Serve as an onsite technical resource
Utilize Microsoft’s System Center Configuration Manager (SCCM), InTune, and other technologies to develop and provision services
Maintain documentation in accordance with policies and control requirements
Conduct research on new technologies or products
Recommend purchases based on an assessment of user requirements
Conduct one-on-one instruction
Special projects and other duties assigned
Qualification
Required
A bachelor's degree or equivalent educational certification required
A minimum of 5 years' desktop support experience in a Microsoft environment
Possess an extensive knowledge of Windows 10/11, MS Office; remote support apps (Teams, RDP); networking (switches, routers, firewalls); scripting (PowerShell)
Possess a strong working knowledge of desktop security protections, group policies and patching solutions
Understand networking concepts and possess a basic working knowledge of switches and routers
Proven ability to provide support for troubleshooting and resolving technical issues
Excellent verbal and written communications skills. Proven ability to interact with all levels of employees
Ability to demonstrate multi-task management skills
Ability to partner on and/or self-manage projects
Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change
Demonstrated ability to work proactively, independently, and as part of a team is essential
Be detail-oriented and methodical in solving problems and managing multiple projects
Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies
Be able to travel and to work flexible schedules outside normal business hours when required
Benefits
Medical and dental coverage
A retirement savings plan with competitive company match
Backup childcare
Educational assistance
Employee support programs
A generous commuter transit subsidy
Company
BXP, Inc.
At BXP (NYSE: BXP), our people are our most important asset, and our people are passionate about great space and place.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase