CooperSurgical · 17 hours ago
Supervisor, Laboratory Services
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
1+ years expCooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Supervisor of Laboratory Services will oversee processing staff and ensure the quality and efficiency of cord blood and tissue samples while maintaining compliance with internal and external regulations.
Health CareMedical DeviceWomen's
Responsibilities
Supervise the activities of processing staff by directing workflow and appraising/disciplining performance as appropriate
Discuss/explain operational and procedural changes to Processing staff
Delegate responsibility and guide co-workers in a professional manner
Perform repetitive tasks while maintaining attention to detail
Process cord blood and cord tissue samples at all workstations trained and certified to maintain a flexible production workforce
Independently perform assigned duties in compliance with internal policies, processes, and Standard Operating Procedures (SOPs) as well as external regulations as determined by regulatory agencies
Make independent decisions regarding sample non-conformities in accordance with SOPs and regulatory requirements
Responsible for maintaining the quality system
Troubleshoot problems and help to develop improved procedures
Account for all samples processed and matrix deviations while functioning as Point Supervisor
Generate service tickets, nonconformance report (NCR) and deviations (DEVs) to document and correct/prevent processing issues
Perform root cause analysis and develop corrective actions for deviations and non-conformities noted within the Processing department
Audit, verify, and maintain accurate records for each sample
Maintain donor, client, and employee confidentiality
Perform the final review of processing records prior to document archival
Initiate and/or review document change orders
Review personnel training records to ensure that staff is current
Coordinate and/or facilitate the training, certification and competency assessment of staff
Remain current in all training
Conduct direct report meetings and perform employee performance reviews
Facilitate or assist in the interview, selection process and onboarding of new employees
Provide tours of department (i.e. vendors, audits, shadows)
Maintain Production Schedule including time-off requests as dictated by coverage requirements
Review and approve timecards for direct reports and other staff as required by management
Perform general lab cleaning and maintenance
Understand Job Hazard Analysis concerns at each workstation
Communicate safety issues, deviation from procedures, and abnormalities to responsible parties (Management, IT, Safety Representative, etc.)
As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime
Qualification
Required
Experience in guiding or mentoring junior staff
Experience in leading cross-departmental team projects and/or special duties
Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Demonstrate ability to write routine reports and correspondence
Demonstrate ability to speak effectively before groups of employees in the organization
Use grammar, vocabulary and style to communicate logically
Demonstrates social capability - interacts confidently and reads the situation. Empathetic and can evaluate likely reactions
Avoids engaging in unprofessional conversation
Demonstrate ability to deal with conflict in a productive and professional manner. Contributes to a positive environment
Demonstrate ability to be collaborative and is able to communicate effectively with other supervisors, managers, and other departments
Communicate effectively with other departments regarding sample process flow issues, system issues, safety issues, or general information
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to 'zoom in' to detail quickly and accurately. Checks information while picking up inconsistencies and mistakes
Participates and sees individual tasks through to completion
Bachelor's or Associate degree in a Laboratory Science or MLT/CLT; and/or two years of experience working at CBR with one year experience as a processing technician; and/or one year experience working at CBR with six months leadership experience as a Technician III; and/or equivalent combination of education/experience
Benefits
Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation
Personal, sick and holidays
Multiple other perks and benefits
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
MarketScreener
2025-08-29
2025-08-27
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