Avalara · 5 months ago
Senior Manager, Business Technology
United States
Full-time
Remote
Senior Level, Lead/Staff
$166K/yr - $274K/yr
8+ years expAvalara is a leading company in cloud compliance technology, processing over 54 billion customer API calls annually. They are seeking a Senior Manager of Business Technology to lead the technical execution and engineering delivery of their Salesforce Service Cloud platform, focusing on enhancing customer support experiences. The role involves managing a team of developers and ensuring adherence to Salesforce best practices while driving AI adoption across projects.
Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation
No H1B
Responsibilities
You will lead end-to-end technical delivery of enhancements and integrations within Salesforce Service Cloud, including system architecture, design reviews, and code quality
Manage a team of developers, engineers, business analysts, and technical consultants working in Agile/Scrum environments
Partner with product managers, architects, and partners to define solution requirements, technical roadmaps, and delivery plans
Improve performance, scalability, and reliability improvements across the Service Cloud platform
Oversee system stability and impose rigorous standards to ensure platform health
Ensure adherence to Salesforce development best practices, including secure coding, DevOps automation, and test-driven development
Drive AI adoption across their teams and projects
Qualification
Required
Minimum of 8 years of Salesforce platform experience, including 5 years of experience with Salesforce Service Cloud
Minimum of 3 years in a development management or technical leadership role
Knowledge of Apex, Lightning Web Components, Visualforce, SOQL, and integration patterns
Salesforce certifications (e.g., Platform Developer II, Service Cloud Consultant)
Experience designing and implementing enterprise-scale solutions across customer support organizations
Demonstrated experience using AI tools to accelerate or improve software development processes and Prompt Engineering best practices
Benefits
Paid time off
Paid parental leave
Bonuses
Company
Avalara
Avalara is a cloud-based platform that provides tax compliance software and automated solutions.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$841.01MKey Investors
BlackRockSusquehanna Growth EquityWarburg Pincus
2025-11-11Private Equity· $500M
2023-01-01Private Equity
2022-10-19Post Ipo Debt· $0.04M
Leadership Team
Scott McFarlane
CEO
Megan Higgins Knislis
Senior Vice President, Global Partners
Recent News
2026-01-09
2025-12-09
Company data provided by crunchbase