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Zocdoc · 2 days ago

Senior Sales Manager, Customer Success

New York, NY

Full-time

Hybrid

Mid, Senior Level

$119K/yr - $155K/yr

5+ years exp

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. As a Senior Sales Manager in Customer Success, you will lead a team of Sales Managers to drive revenue growth and enhance customer relationships while innovating processes to achieve results in the healthcare sector.

Health CareMedicalmHealthMobile AppsScheduling

Responsibilities

Taking full ownership of business-critical initiatives that drive meaningful revenue growth and operational excellence

Leading and developing a team of Frontline Sales Managers within our Customer Success business unit to consistently exceed performance expectations

Coaching and empowering leaders to maximize their team’s potential through skill development, accountability, and motivation

Collaborating cross-functionally with Product, Marketing, and Operations teams to align on strategic priorities and execute with precision

Synthesizing insights from multiple sales environments to innovate, optimize, and scale best practices

Authentically building and fostering relationships across the organization, serving as a trusted voice of the customer

Qualification

Sales leadershipCoaching expertiseTeam developmentCustomer success experienceData-driven decision makingGenerative AI integrationEmpathetic leadershipCommunication skillsCollaboration

Required

5+ years of sales leadership experience, including at least 1 year in second-level management

A proven track record of building and leading high-performing teams that exceed revenue targets

Strong coaching and development expertise, particularly within inside sales or customer success environments

Exceptional judgment and decision-making ability—you're comfortable leading with incomplete data when needed

Demonstrated success leading teams through periods of rapid growth and change while maintaining high engagement and performance

Superb communication skills—you believe transparency and alignment are critical to success

The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity

A humble, empathetic leadership style. You're committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect