TIH · 3 months ago
Software Engineer – Contact Center
Charlotte, NC
Full-time
Onsite
Senior Level
6+ years expCRC Group is a company focused on providing comprehensive insurance solutions, and they are seeking a Contact Center Software Engineer. This role involves designing and implementing contact center solutions using AWS services, developing custom contact flows, and integrating systems to enhance operational efficiency.
Insurance
Responsibilities
Design and implement contact center solutions using Amazon Connect, Lambda, Lex, S3, and other AWS services
Develop and maintain custom contact flows, IVR systems, and routing profiles
Build and integrate APIs to connect Amazon Connect with internal systems and third-party platforms (e.g., CRMs)
Integrate AWS Connect with enterprise systems using RESTful APIs and event-driven architectures
Automate deployment and configuration using CI/CD tools (e.g., Jenkins, GitHub Actions, Terraform)
Troubleshoot and resolve production issues related to call routing, latency, and system performance
Ensure secure access and data handling using IAM roles, encryption, and compliance best practices
Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing
Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
Build in and maintain security controls and monitoring in support of company standards
Typically lead moderately complex projects and participate in larger, more complex initiatives
Solve complex technical and operational problems
Act as a resource for teammates with less experience May oversee the work of a small team
In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner
Qualification
Required
Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience
Strong proficiency in AWS services (Lambda, S3, DynamoDB, CloudFormation)
Experience with contact center technologies and telephony systems
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Solid understanding of REST APIs, microservices, and event-driven architectures
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Benefits
Medical, dental, vision, life, disability, and AD&D insurance
Tax-advantaged savings accounts
401(k) plan with company match
Generous paid time off programs, including company holidays, vacation and sick days, new parent leave
Restricted stock units and/or a deferred compensation plan
Company
TIH
TIH, the fifth largest insurance broker in the United States, offers highly consultative risk management services and nearly all types of coverage, including personal, small business, corporate, employee benefits, life and health, and title.
5001-10000 employees
H1B Sponsorship
TIH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
Funding
Current Stage
Late StageTotal Funding
$1.95B2024-02-20Private Equity
2024-02-20Acquired
2023-02-16Secondary Market· $1.95B
Leadership Team
John Howard
Chairman & CEO
Jeremy Davis
Chief Technology Officer
Recent News
2025-08-09
bloomberglaw.com
2025-05-17
Company data provided by crunchbase