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SAIC · 1 day ago

Monitoring Lead- Application Hosting

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

$80K/yr - $120K/yr

10+ years exp

SAIC is seeking a Monitoring Lead-Application Hosting candidate to support their DOT contract. The role involves designing the DOT SMS and managing IT infrastructure monitoring operations, ensuring effective service management through various tools and methodologies.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Position is required to be full-time onsite at DOT HQ, Washington DC

Assist in driving, standardizing, and managing unified configuration management database

Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis

Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems

Create and provide intuitive and informative dashboards on current and past performance and service status

Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components

Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs

Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams

Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console

Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery

Qualification

Service Management SystemOpenText toolsMonitoring systems managementScripting PowerShellScripting VBScriptITIL knowledgeSDLCDevOps principlesManagement Protocols SNMPManagement Protocols WMIWindows/Linux administrationCollaboration skillsProblem-solving skillsCommunication skills

Required

Must have a minimum of 10 years of experience providing Service Management System administration services

Must have a minimum of 7-8 years of related experience

Must have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principles

Must have knowledge of the current DOT SMS. (Currently ServiceNow)

Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic

Direct experience and expertise with Management Protocols including SNMP, and WMI

Scripting Experience PowerShell, VBScript, and/or other scripting experience

Experience managing monitoring systems with >250 Host and/or >3000 sensors

Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios

Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions

Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment

Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Preferred

Experience supporting a 24x7 operations environment

Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components

Systems administrator experience managing Windows and/or Linux operating systems

Expert level experience with scripting and automation

Experience integrating monitoring tools to operate through ServiceNow

Experience automating alerts to generate Service Tickets

Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management

ITIL certification(s) including Foundations and above strongly preferred

Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience

Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics

Experience with visualization and computational tools