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Worldpay · 21 hours ago

Senior Collections Associate (B2B) - Cincinnati (Hybrid)

Cincinnati, OH

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Worldpay is a leading company in the payments processing industry, seeking a Senior Collections Associate to join their Finance and Shared Services team. The role involves managing delinquent customer accounts, resolving billing issues, and ensuring the integrity of customer data.

BankingPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment

Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis

Resolve customer issues and complaints concerning billing/settlement

Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports

Support other accounting positions as the need arises

Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement

Update customer files to ensure data integrity

Qualification

B2B experienceMicrosoft OfficeSalesforceBilling/Collections softwareCustomer service skillsVerbal communicationWritten communicationTeamworkIndependent work

Required

Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries

High school diploma or GED required

Preferred

Business-to-business (B2B) experience desired

Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

Intermediate computer navigation and operation skills

Ability to work independently and in a team environment

Previous experience in collections is preferred

Company

Worldpay

Worldpay is a global payment processing company offering secure, scalable solutions for online, in-store, and mobile transactions.

Founded in 1971

Cincinnati, Ohio, USA

5001-10000 employees

https://worldpay.com

H1B Sponsorship

Worldpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (148)

2024 (68)

2020 (1)