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Canon USA · 1 day ago

Customer Communications Representative I

Itasca, IL

Full-time

Hybrid

Entry Level

$17.20/hr - $21.84/hr

1+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Customer Communications Representative I. The role involves providing outstanding customer service by answering service calls and responding to inquiries, ensuring a timely and accurate service experience for both internal and external customers.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Provides outstanding service to customers calling the dispatch team for service

Responds to routine customer inquiries via live call or Email as needed

Provides follow through on any special customer needs in a timely manner

Qualification

MS Office proficiencyVerbal communicationWritten communicationAttention to detailOrganizational skillsMultitaskingCustomer serviceCall handling

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

Strong verbal and written communication skills

Proficient in MS Office, strong attention to detail, organized and able to multitask

Successful completion of Call Taker New-Hire training and introductory period

Must be able to work wide variety of work shift/schedules with short notice

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more