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Concord · 2 months ago

Client Partner (Sales & Account Growth) – Retail & E-commerce Vertical

Multiple Cities, CA

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $150K/yr

10+ years exp

Concord is an execution-focused consulting firm dedicated to delivering results for clients. They are seeking a Client Partner to nurture and expand relationships within existing Retail and E-commerce accounts while serving as a strategic advisor and main point of contact for key accounts.

Software

Work & Life Balance

No H1B

Responsibilities

Own and grow a portfolio of existing Retail and E-commerce clients

Serve as a trusted advisor to client stakeholders, ensuring alignment between business needs and Concord’s solutions

Identify opportunities for cross-sell and up-sell across digital, data, and engineering services

Collaborate with delivery and pre-sales teams to ensure successful project delivery and client satisfaction

Drive account planning sessions, QBRs, and long-term strategic roadmaps with key clients

Meet or exceed quarterly and annual revenue and account growth targets

Maintain accurate forecasting and pipeline management within CRM

Represent Concord at industry events, conferences, and partner forums to build brand awareness and generate leads

Efficiently manage multiple projects while coordinating with various internal and external stakeholders

Qualification

Account managementClient partnershipsSolution salesRetail operationsE-commerce operationsRelationship-buildingCommunication skillsNegotiation skillsStrategic thinkingCollaboration skills

Required

10+ years of experience in account management, client partnerships, or solution sales within consulting or technology services

Proven success in growing existing accounts and driving revenue through renewals and expansions

Strong understanding of Retail and E-commerce operations and challenges

Excellent relationship-building, communication, and negotiation skills

Ability to collaborate across delivery, marketing, and leadership teams

Strategic thinker with a client-first approach and a focus on long-term success

Experience working in a fast-paced, mid-sized consulting or technology services environment

Bachelor's degree or equivalent experience

Must be authorized to work legally in the US without sponsorship

Preferred

Preferred location: Los Angeles, the Bay Area, and Seattle. Open to other large metro areas like New York, Boston, Philadelphia, Chicago, Charlotte, and Washington, DC

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).

Disability Insurance: Short- and long-term coverage, fully paid by the employer.

Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.

Employee Assistance Program (EAP): Access to personal and professional support resources.

Career Growth Opportunities: Pathways for advancement and skill development.

Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Paid Time Off and Holidays (Only W2 Salary*): PTO policy and paid company holidays.

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees