Roblox · 2 days ago
Lead, Payment Risk Operations
San Mateo, CA, United States
Full-time
Hybrid
Senior Level
$110K/yr - $135K/yr
5+ years expRoblox is a platform where millions explore, create, and connect through immersive digital experiences. As a Lead in Payment Risk Operations, you will support the Creator community by managing payment processes and investigating potential fraudulent activities to ensure compliance and security.
3D TechnologyGamingMetaverseOnline GamesSoftwareVideo Games
Responsibilities
Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy
Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale
Implement and operationalize risk rules, ensuring accurate execution and continuously surface insights to support future policy refinement
Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses
Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem
Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance
Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction
Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions
Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions
Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team
Qualification
Required
5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases
Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies
Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets)
Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening
Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership
Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members
Preferred
Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred
Benefits
Equity compensation
Benefits as described on this page
Company
Roblox
Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play.
1001-5000 employees
H1B Sponsorship
Roblox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (111)
2023 (139)
2022 (153)
2021 (91)
2020 (92)
Funding
Current Stage
Public CompanyTotal Funding
$874.45MKey Investors
Andreessen HorowitzAltos Ventures
2024-10-01Post Ipo Equity
2022-04-12Series Unknown· $17.71M
2021-08-11Series Unknown
Leadership Team
David Baszucki
Founder and CEO
Anupam Singh
VP Engineering, AI Platform, Infrastructure
Recent News
Greylock
2025-12-31
Company data provided by crunchbase