Hand & Stone Massage and Facial Spa · 3 months ago
Spa Associate/Social Media Specialist
Hand & Stone Massage and Facial Spa is seeking a Spa Associate/Social Media Specialist to provide excellent customer service and sales support to members and guests. The role involves greeting guests, booking appointments, promoting services, and maintaining a clean work environment while potentially engaging in social media management.
Health Wellness & Fitness
Responsibilities
Provide excellent customer service to members/guests
Outstanding Sales Abilities
Welcome and greet members/guests upon arrival
Answer phones, book appointments, sell memberships, gift cards, and upgrades
Follow proper filing procedures/file maintenance
Promote health/wellness benefits of massage therapy and esthetic treatments
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Being a team player (and avoiding drama)
Perform various other duties as assigned
Experience with social media management and content creation is helpful but not required
Qualification
Required
Provide excellent customer service to members/guests
Outstanding Sales Abilities
Welcome and greet members/guests upon arrival
Answer phones, book appointments, sell memberships, gift cards, and upgrades
Follow proper filing procedures/file maintenance
Promote health/wellness benefits of massage therapy and esthetic treatments
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Being a team player (and avoiding drama)
Perform various other duties as assigned
Professional personal appearance
Good verbal and written communication skills
Ability to handle stressful situations professionally and multitask with ease, all while focusing on the guest
Confidence in presenting membership, gift card, and service enhancement options to guests
Must be willing to work some mornings, nights, and weekends
Preferred
Experience with social media management and content creation is helpful but not required
Benefits
Generous commissions for memberships and gift cards
Bonuses for individual and team goals
Flexible schedules
Professional and safe work environment
Employee discounts
Employee rewards program/employee referral bonus
Contests
Company
Hand & Stone Massage and Facial Spa
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele.