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Maddox Industrial Transformer · 2 months ago

Systems Support Engineer / IT Administrator

Greer, SC

Full-time

Onsite

Mid, Senior Level

$70K/yr - $100K/yr

Maddox Industrial Transformer is the nation's leading provider of electrical transformers to the commercial and industrial market. They are seeking a Systems Support Engineer / IT Administrator to support the technology experience of all employees and partners, manage network and surveillance systems, and handle vendor management and software administration.

CommercialIndustrialMachinery Manufacturing

Responsibilities

You will be responsible for supporting the technology experience of all Maddox employees and partners, the administration of network, surveillance, and building access control systems, and for handling both vendor management and administration of a wide-range of best-in-class industry software

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner

You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support teams and vendors, solve both documented and novel problems that arise within our various 3rd party systems, and replace faulty equipment

You will proactively ensure that all Maddox team members have the technological tools they need to be successful

You will set up new users and change access permissions as roles change

You will maintain and support a fleet of devices deployed across the business

You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems

Qualification

Network managementSurveillance systemsAccess control systemsERP administrationVendor managementTechnical supportCloud-based solutionsProject managementSystems thinkingCustomer engagementCommunication skillsProblem-solvingAdaptability

Required

Current professional experience is required

Hands-on experience in ERP platform administration/support is required

You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach

You enjoy and are adept at engaging with customers of all technical backgrounds

You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives

Your ability to 'read the room' ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level

Your work style prioritizes collective success over solo or 'hero' efforts

You exercise strong systems thinking, and you're a proactive self-starter

You're comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning environments

You bring hands-on experience in network, surveillance, and/or door access control installation and configuration/management

You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts

You have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward

Preferred

If you have 10+ years of related experience, that's great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition

Benefits

3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years)

Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.

Paid paternity/maternity leave

401k with 100% match up to 8% of wages.

Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.