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O'Reilly Auto Parts · 1 day ago

HR Support Service Specialist I

Springfield, MO

Full-time

Onsite

Entry Level

2+ years exp

O'Reilly Auto Parts is a well-established company known for its growth and stability. They are seeking an HR Support Services Specialist who will be the first point of contact for team members needing assistance with HR-related issues, ensuring accurate and timely responses while maintaining a thorough understanding of HR functions.

AutomotiveManufacturingRetailWholesale

Responsibilities

Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility

Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary

Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed

Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses

Stay up-to-date on HR related procedures to ensure information provided to team members is accurate

Maintain a Working Knowledge Of All Essential HR Functions

Educate team members on available HR services such as self-service tools and other vendor contact information as necessary

Guide team members through troubleshooting, navigating the Company site, and providing requested information

Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request

Collaborate with other HR Support Service Specialists to improve customer service

Maintain confidentiality of all HR related information

Assist other HR teams with correspondence needs

Perform all other duties as assigned

Qualification

Customer serviceHR functions knowledgeTime managementInterpersonal communicationBilingualWord processingSpreadsheet skillsAttention to detailProblem solving