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Portland General Electric · 2 weeks ago

Senior User Experience Designer

Portland, OR

Full-time

Hybrid

Senior Level, Lead/Staff

$89K/yr - $149K/yr

8+ years exp

Portland General Electric is focused on advancing innovative clean energy solutions and serving 900,000 customers with reliable energy. As a Senior User Experience Designer, you will shape customer engagement through intuitive digital experiences and collaborate with various teams to ensure alignment with the company's mission.

Electrical DistributionEnergyRenewable Energy

Responsibilities

Design with impact: Lead the design and implementation of customer-facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms

Champion the customer: Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs

Collaborate to align: Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives

Advocate for excellence: Promote design thinking and user-centered principles across teams; mentor others to elevate design quality and consistency

Drive with data: Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact

Lead from concept to launch: Manage end-to-end UX efforts for digital initiatives—scoping, stakeholder engagement, design execution, implementation and continuous improvement

Partner strategically: Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations

Qualification

UX design experienceDesign software proficiencyResponsive web designUser experience principlesData analysis skillsCustomer focus skillsCollaboration skillsProblem-solving skillsCommunication skillsProject management skills

Required

8+ years of UX or product design experience (enterprise or customer-facing platforms preferred)

Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)

Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust

Strong analytical and storytelling skills, using insights to influence strategy and design decisions

Collaborative mindset—able to work fluidly across product, engineering, data, and business teams

A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions

Education: Requires a bachelor's degree in graphic design, marketing, computer science or other related field or equivalent experience

Experience: Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred

Intermediate knowledge of and skill in applying design principles, standards, techniques and methodologies to digital interfaces

Intermediate knowledge of user interface design and digital graphics

Intermediate knowledge of design software

Advanced customer focus skills

Advanced skills in systems and software with customer-facing elements

Advanced skills in creating a seamless customer experience

Intermediate skills in analyzing customer data and determining trends

Advanced knowledge of user experience principles and techniques

Intermediate analytical thinking skills

Intermediate conflict management skills

Intermediate influence skills

Intermediate negotiation skills