Marsh McLennan Agency · 3 months ago
Member Relations Specialist
Conshohocken, PA
Full-time
Hybrid
Mid Level
$60K/yr - $70K/yr
3+ years expMarsh McLennan Agency is a leader in the employee benefits marketplace, committed to making a difference for their colleagues and clients. The Member Relations Specialist plays a vital role in driving new voluntary benefits business while overseeing call center operations and providing ongoing support and training to enrollers, ensuring exceptional client service and smooth operational workflows.
Employee BenefitsHealth CareInsuranceRetirement
Responsibilities
Support the BenAssist Team Leader in fostering strong partnerships with Mercer, inter-agency collaborations, and internal MMA East teams
Manage standalone and value add BenAssist services and Long-Term Care (LTC) clients from sale, implementation to ongoing servicing
Act as a liaison for the BenAssist Call Center providing expert knowledge to prospects, internal client teams and external clients
Responsible for identifying and reporting clients’ new business, value adds, chargebacks, revenue shares and splits
Manage overall implementation project plan, ensuring that all deliverables are completed timely
Assist with creating and revising required contracts and agreements to Agency and/or client for signature
Responsible for providing pertinent client details to BenAssist call center resources during implementation and ongoing
Manage online scheduler and assign appointments to counselors
Oversee client specific email boxes
Provide extended hours support up to 8pm EST during peak season
Assist with onboarding tasks of new BenAssist clients such as managing call guides, uploading final client specific benefit documentation to system, ServiceNow census uploads, etc
Assist with client escalations in providing documented transcripts of calls, call recordings, etc
Support Member Relations Manager with other operations as needed
Qualification
Required
Bachelor's degree or equivalent work experience
Life, health & accident license
3 years of voluntary benefits experience
2 years of call center experience
Proficient knowledge of voluntary benefit solutions and technology
Strong interpersonal, verbal, and written communication skills
Strong organizational and analytical skills
Proficient financial management skills
Excellent troubleshooting, decision making and problem-solving skills
Strong teamwork skills combined with the ability to work independently with minimal supervision
Ability to multitask and successfully operate in a fast-paced work environment
Ability to prioritize projects and meet deadlines
Ability to follow through on and successfully execute tasks while adhering to specified quality standards
Demonstrates ability to provide superior customer service and maintain positive relationships with internal and external contacts
Proficiency in Microsoft Office Suite, including MS Word, Excel, and PowerPoint
Strong self-starter and fast learner including aptitude for learning internal systems, applications, and internal workflow of the department
Effectively interacts with people at all levels inside and outside of the company
Preferred
Intermediate call center operations knowledge preferred
Intermediate to advanced working knowledge of PowerPoint and MS Excel is preferred (i.e., ability to perform pivot tables)
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan Agency
Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Newman
Chief Financial Officer
Michael Harris
COO
Recent News
2026-01-23
2025-12-09
Company data provided by crunchbase