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PlainsCapital Bank · 10 hours ago

Merchant Services Officer

Lubbock, TX

Full-time

Onsite

Mid Level

3+ years exp

PlainsCapital Bank is seeking a Merchant Services Officer to develop new merchant services business and expand existing bank relationships. The role involves generating sales calls, analyzing merchant statements, and maintaining compliance and risk knowledge while serving as a point of contact for merchants.

BankingFinancial Services

Hiring Manager

Andrea Regula

Responsibilities

Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services

Analyzes existing merchant statements to determine pricing options and provide client direction

Prepares, delivers, and presents proposals to prospective and existing merchants

Maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals

Maintains detailed records, reports, and logs pertaining to merchant referrals

Maintains an understanding and knowledge of compliance and risk issues collaborating with management to determine solutions

Answers questions regarding merchant services from customers and internal contacts

Communicates in a clear and succinct manner using multiple platforms

Additional responsibilities as required

Qualification

Merchant services experienceSalesETA CPP certificationNegotiation skillsCustomer service skillsMicrosoft Office proficiencyCRM experienceAnalytical skillsTime management skillsOrganizational skillsProblem-solving skillsInterpersonal communicationWritten communicationVerbal communication

Required

Must be able to report to PCB's Main Bank located @ 5010 University Avenue, Lubbock, TX 79413, without the need for relocation assistance

Bachelor's degree in business or related field OR combination of equivalent relevant work experience and high school diploma, GED, or equivalent required

3 to 5 years of relevant experience in a customer-facing banking (or related) role required

Self-motivated with strong business development, sales, and negotiation skills

Excellent verbal, written and interpersonal communication skills with the ability to interact with all levels of clients and Bank personnel

Excellent customer service and personal skills

Excellent PC skills, including word processing, presentations, and spreadsheets via Microsoft Office products as well as custom applications and systems

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment